Starting Monday, March 30th, the Portland Container dispatch team will be working from home. Over the past several weeks, we have been focused on our customer’s needs and ensuring we can maintain the service levels you rely on. This included the installation of a new phone system on Friday, March 27th. The primary phone number for Portland Container remains (503) 286-5961. You may notice the calls you receive are coming from phone number (971) 420-0757. Dialing both phone numbers will connect you to Portland Container. Using the link below, you can download an updated call list.
Over the past week, Portland Container has moved fast to make changes to people, processes, and controls in an effort to reduce the risk of COVID-19 transmission to employees and customers. The safety and health of our customers and our employees have been at the forefront of our thoughts and have shaped every decision. Below is a list of some of the changes we have made over the last week. As things continue to evolve, we will continue to adapt and make changes. If you have any questions or concerns, you can email firstname.lastname@example.org.
Starting Monday, March 30th, we will be using a new VoIP phone system to facilitate remote access. In some cases, there may be a slightly longer ring duration. Your patience is appreciated.
- 100% of the Order Entry team has been working offsite since March 23rd.
- To date, we moved 10% of the dispatch team off-site with an expected 90-100% by Monday.
- All paperwork generated during the pickup and delivery of cargo will be sequestered for 24-48 hours before processing. This may cause some delays in POD transmission and billing.
- Starting March 25th, we have instituted a “stand-off/ social distancing” customer paperwork protocol:
- Drivers will ask for the receiver's name and title. This will be written on the POD above the Signature line
- The driver will Write COVID-19 on the Signature line itself.
- Customers will have the option of receiving a paper copy from the driver or to download a copy of the POD from our customer portal within three business days.
- With the exception of designated areas, visitors and drivers are not permitted to enter building structures.
- We have implemented enhanced cleaning during business hours with all doorknobs, handles, and common surfaces being disinfected every few hours.
- No more than two drivers are allowed in the main gate clerk office at any given time. Drivers are REQUIRED to stand on the yellow tape marks while waiting, to ensure proper distancing.
- Drivers are not permitted in the empty gate clerk office. Paperwork is now exchanged through an exterior opening.
- Several workstations have been relocated to allow for greater distancing between employees that must report daily to the facility.
- Support functions like maintenance and repair have moved to split shifts.
- Queue capacity has been added to smooth peak times.
- Driver and visitors that exhibit signs of being sick will not be granted access.
The Portland Container team asks you to please help us by self-policing the 6-foot rule. We are here to help keep the supply chain flowing but ask that you give us the space needed to perform our duties in a safe manner. We are continuing to look for ways in reducing the necessary human to human interactions. We need your help in making this all work.
The Portland Container Team
The last few days and weeks have seen rapid developments in the national and global conversation regarding Covid-19. As a logistics provider in the Pacific Northwest, the safety of our employees, customers, community, and the continuity of services are our highest priorities.
Over the past several weeks, Portland Container has been reviewing and implementing our business continuity plans. We have focused on two primary principles, reducing exposure and implementing systems allowing the employees that can work from home to do so. We are looking to Federal, State, and Local authorities for guidance on exposure reduction, as we are a paper-intensive industry, we are also reviewing ways to reduce the amount of paper handling required.
In the coming days, as we begin to roll out new systems and processes, you may notice subtle differences in our phone tree, emails, and other communication systems as we transition employees to remote work from home platforms. Drivers arriving at our facility may also notice changes, we ask that they comply with all directions and posted signs, as well as take the appropriate health and safety precautions.
Attached to this email, you will find a current contact sheet for Portland Container. Please take a moment to review and ensure your files are up to date.